HR, Payroll and Benefits News

My UW Statements (PDFs) Unreadable For Firefox 19 Users
March 1, 2013

UW employees who upgraded to Firefox 19 (with a new built-in PDF viewer) have reported issues when opening Earnings Statements and other PDFs in the My UW portal. The Firefox 19 PDF viewer will render some PDFs unreadable.

Firefox 19 users have three alternative PDF viewing options:

• Use a different web browser, like Google Chrome, Internet Explorer, or Safari.
• Right click on the PDF link, select "Save Link As..." to download the file. Open the PDF with Adobe Reader or Preview.
• Disable the Firefox PDF viewer by following these instructions: https://kb.wisc.edu/page.php?id=28831. Mozilla support is aware of this issue and has created a support page for Firefox users: http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them. Please contact your institution's IT helpdesk if further assistance is required.

Source: UW Service Center
Categories: HRS Outage